ANALISIS KUALITAS KARYAWAN TERHADAP KEPUASAN PELANGGAN CV RAJA PROPERTY BANDAR LAMPUNG

Abstract

The problems in the CV. Raja Property Bandar Lampung is the quality of the employees
have not been effective in terms of treating damaged housing facilities and promotion the companies
are less intense in marketing products and services. Other than that, costumer satisfaction is on the
low level on the facilities and infrastructure in the CV. Raja Property Bandar Lampung. The purpose
of this research is to analyze and describe the quality of the customer's employee to customer
satisfaction CV. Raja Property Bandar Lampung.
The result of the research that the level of customer satisfaction is very satisfied with the good
service with a percentage of 53.33%, while the level of quality of service is very satisfied with the
percentage of 46.67%, satisfied with good service 53.33 % and less satisfied with the service of a
low 46.67%.