NILAI HARAPAN ATAS LAYANAN JAMINAN KESEHATAN DI BANDAR LAMPUNG

Abstract

Services of public health insurance is a program initiated by the central and local governments to
provide health insurance to the poor.The programs initiated are not only limited to the fulfillment of
the government's performance, but it can meet the expectations of the people who are less able to
get health insurance in accordance with the standards of decent treatment. The results of a research
showed that there is negative gap between the performance of hospitals and health centers and the
hope of patients on health insurance services. The results of each dimension of service quality, the
average values obtained overall dimensions of quality (Q) is 0.767 <1, it indicates that the quality of
service perceived by the patient / community use of health care services is still not well or not
optimal, so not able to meet the expectations of patients .