ANALISIS KEPUASAN NASABAH ATAS PEMBIAYAAN BNI FLEKSI SYARIAH PADA PT. BANK BNI SYARIAH TANJUNGKARANG

Abstract

PT. BNI of Fleksi Syariah Tanjungkarang represent financial institution with Moslem law
principle which born as one of the alternative financial institution form to fulfill certain society
segmentation which is viewer that bank flower represent collision to syariat Islam. The main objective of
this research to know level satisfaction of client defrayal BNI Fleksi Syariah at PT. BNI of Fleksi Syariah
Tanjungkarang.
Factors which influencing satisfaction of client PT. BNI of Fleksi Syariah which its handling
require to be given high priority by company because existence of assessed this factor of vital
importance by client, but management not yet executed him according to desire of customer
Factors or variable influencing satisfaction of client of PT. BNI Fleksi Syariah which need to be
defended, because in general mount its execution have as according to client expectation and
importance, so that can gratify client. Factors or variable influencing satisfaction of client of PT. BNI of
Fleksi Syariah still assumed by less important its influence to customer, its executor by run of the mill
company. Implication in improving service system at PT. Bank of BNI Fleksi Syariah Tanjungkarang
shall perform a training and education to entire/all its employees especially to increase ability of
employees in the case of: Comments handle sigh of customer and ability comprehend desire of
customer.